Our Selling Policy: One Clear Offer
Tell us what is slowing your business down. We’ll listen, determine whether we can help, and make one offer for a clearly defined result. You’ll know the full price before you decide. There is no haggling, no upfront payment, and no surprise bill: you pay the agreed price when the agreed work is complete.
We build practical digital assets that help small businesses gain control of their operations. We apply the same discipline to how we sell them. No pressure, emotional pitch, or repeated calls. If the work is a poor fit, we’ll say so. If our offer makes sense, you can reach us directly when you’re ready.
1. How does LBS price a project?
You tell us the problem you want solved. We assess it, define what we can deliver, and give you one price for that work before you commit. The offer states what completion means, so you can judge both the cost and the result.
2. When do I pay?
You pay the agreed price when the agreed work is complete. There is no upfront payment for the work in our offer. If we misjudge the effort required to deliver that work, our pricing mistake does not become an unexpected charge to you.
3. Why does LBS make only one offer?
We give you our best price based on the work we’ve defined. We don’t inflate it to leave room for negotiation or add a last-minute incentive to pressure you into saying yes. You can evaluate the offer on its merits and decide whether the result is worth the price.
4. What if LBS cannot solve my problem?
We’ll tell you as soon as we determine that we cannot deliver a useful result. We take on a limited number of projects because the work must fit our capabilities and your operations. An honest “we’re not the right fit” respects your time and ours.
5. Will LBS keep contacting me if I decline?
No. We’ll leave you our direct contact information, and the next step is yours. We work best with owners who want to examine a specific problem and make a clear decision. If you choose to contact us later, we’ll be ready to discuss the work.
Frequently Asked Questions
How small businesses can build useful digital assets, improve daily operations, and keep control of the systems they depend on.
1. What is a custom digital asset?
A custom digital asset is a tool built around a specific part of your business: a script that checks records, a bot that prepares a report, an agent that helps staff follow a documented process, or a small application that tracks exceptions. The value is in the repeatable work it performs and the knowledge captured in its design. We aim to deliver the code, documentation, and practical understanding needed for you to use and maintain it.
2. How can a small custom tool give my business a competitive advantage?
A small business often knows its customers and workflows better than a generic software vendor does. A tool shaped around that knowledge can surface delays, reduce repeated manual work, and help your team respond sooner. The advantage comes from improving a real workflow and measuring the result, then making further changes as you learn.
3. Where do we start?
We start with one process that matters to your operation. Together we Understand → Measure → Improve → Automate → Monitor: map how the work happens, establish a useful baseline, fix avoidable friction, automate a defined task, and watch the results. This keeps the first project focused and gives you evidence before expanding it.
4. Do I need to replace my existing systems or switch everything to Linux?
No. The first asset can often work alongside the tools you already use. We favor Linux and open-source components when they suit the job because they can reduce licensing costs and give you more control, but the right starting point depends on your workflow, data, and constraints. Any larger migration should have a clear business reason and a sensible transition plan.
5. How do you keep a small automation project low risk?
We define what the tool may read or change, test it with representative data, and review the output before relying on it. When practical, we begin with observation or reporting before allowing a tool to make operational changes. Documented procedures, controlled access, backups where needed, and a way to reverse changes help keep the rollout manageable.
6. Who owns the tool, its data, and the work product?
Our method is built around customer ownership. We aim for your business to retain the custom code, its documentation, your data, and the operational knowledge developed during the project. We explain any third-party components or service terms before they become part of the solution, so ownership and ongoing costs are clear.
7. Will this create another monthly software subscription?
Not necessarily. We favor proven open-source tools and modest infrastructure when they meet the need. Some projects may still require hosting, connectivity, maintenance, or an existing paid integration. We identify those costs up front and weigh them against the work saved and the value of better information.
8. How do you build and deliver the asset safely?
We use private Git repositories and controlled remote development workflows when appropriate. That gives the project a history of changes and a practical path for review, documentation, and future improvements. Access is limited to what the project requires, and deployment steps are tailored to the customer's systems and risk.
9. Will my team be able to understand and use what you build?
That is part of the delivery. We document what the asset does, how to run it, what to check when something looks wrong, and who is responsible for each step. Training through the LBS Learning Method and hands-on walkthroughs can help your staff take on more of the routine operation and improvement over time.
10. What happens after the first asset is working?
We compare the result with the original baseline and monitor the measures that matter: time saved, exceptions caught, handoffs improved, or recurring costs reduced. Then we decide together whether to refine that asset, apply the same method to another workflow, or simply maintain what is already delivering value. LBS can continue to support and improve the system as your business grows.
Have a process in mind?
Tell us which task takes too much time, where work gets stuck, or which numbers you wish you could see sooner. We can discuss a small first project.